5 Easy Steps to Improving Your Security Guard Service
What we have discovered is that almost all security guard companies are capable of providing the support that property managers want, but also often do not due to a lack of continuing excellent management procedures.
Safety guard companies are unlike any vendor that a property manager usually hires. If you employ a painter, you can see whether or not they do their jobs by looking at the walls. But when you employ a security guard company, how often can you see whether the guard organization is doing their job which includes running background checks and drug screenings, providing great training for your guards, and efficiently monitoring and supervising your defenses. In the majority of cases they probably are, but it’s important to implement a method of verification and quality management to ensure that problems connected with the deficiency of doing these jobs do not begin to occur.
In this article we’ll talk five (5) simple actions to improving your security guard service and achieving what you picture as your ideal mobile security London.
Display Your Guards Qualifications
In most states, guards are mandated to have a predetermined level of training before they can begin working as security guards. If your condition is one of those states, ensure that your security guard organization is compliant.
If you’re in a state where there are no state requirements for guard certification, then investigate the type of training that’s being provided by your security provider and inquire does it look adequate.
It is also the security guard company performing background and drug screenings on all your guards BEFORE they send them to your own property? If they are, they should be providing you with verifications. If not, why?
Another excellent way to screen whether the guard is a good fit for your property is to perform a short”interview” to get a sense of the guard and to explain your expectations. This initial dialogue will tell you a lot on what to expect from that shield and it gives you a chance to ask another shield if you think that it is essential.
Assess Guard Training
Although most security guard companies have a very comprehensive orientation that introduces every shield to the company itself, in several cases the guard’s orientation to his delegated land isn’t as complete. We predict the orientation for the delegated land”Site Specific Training”. Learn What your site specific training resembles:
• Does it occur at your property?
• How long is each new officer trained?
• How long can the security company double bank? (Double banks is the procedure for having a seasoned guard working in precisely the exact same time as the new guard.)
Determine the answer to each of the questions and make sure that they fit with what you feel is sufficient. You should even think about sitting in on your security guard business’s orientation and also your site specific training to acquire an understanding of what goes on preparing a shield to operate in your property.
Inspection Your Guard’s Supervision
Protect supervision is one of the main factors of very good security guard support. When security companies deliver poor supervision, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the chance for the guard to learn and better understand their responsibilities. If the guards aren’t being supervised, they begin to feel that their job isn’t important and they begin to see themselves as less of a region of the security team. When guards do not feel as part of your team it typically leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors might not be included. If your contract doesn’t require on-site supervision, how can your security guard company remotely supervise its guards? Outside of the Standard security company field supervisor spot checks, the two methods of remote supervision that prove most effective are:
In case your guards must make rounds of your property, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems provide a remote way of monitoring the guards while they are on your property. These tracking systems permit the security guard company to track the time and log the activity of these guards while they are making rounds to various areas on your property. Many Officer Tour Tracking Systems can create reports which empower the security guard company to quickly acquire an understanding of whether the guard is making rounds. The property manager also needs to be provided with an updated version of those reports. Producers of these systems include Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve discovered that using a method for guards to check in regularly with the security guard provider provides a way of making sure that each guard is secure and alert. Using guards check-in regularly with the security guard company, at least each 30 minutes, guards feel that their safety is important and that being awake and attentive is also an important part of their job.
Expand Your Favorite
After hours inspections of your defenses are always great ways of finding out exactly what is happening with your security while you aren’t there. During these inspections, make sure to ask your security guards questions about their responsibilities and duties to ensure that they understand their jobs. In reality, we suggest getting your security guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) by a certified security adviser as part of your continuing security program. Bear in mind, when choosing a security adviser be sure that the adviser isn’t actually a security guard company. If that’s the case, your audit is sure to develop problems with your existing security guard company.